Content Personalization

Content personalization is a way of creating unique and relevant content for target users. It uses their profile or preferences to deliver a personalized experience, thereby boosting the chances of lead conversion.

What are the different types of personalization? 

Businesses can use different types of content personalization to engage their customers. A business can start with the following four techniques, but they employ many more and also combine them:

• Content personalization based on a persona
• Content personalization based on a customer journey 
• Content personalization based on a device

• Content personalization based on a customer segment

What is an example of personalized content?

Amazon sets a very good example of personalized content. This top-notch company follows a “personalized product recommendations” strategy for all its users and has been doing it for years. The strategy is based on user behavior. When someone views the homepage, Amazon offers them personalized content based on what has been previously viewed or ordered. These targeted recommendations help users find things that interest them. Amazon further saves the user’s time by narrowing down the choices to only those that are actually relevant. So far, their strategy has been a huge success.

Another example of effective content personalization is Imdad’s website. A Middle-Eastern supplier of aesthetic medicine equipment, Imdad utilizes CRM-based personalization to enhance user experience and improve lead generation. The data registered in its CRM helps the company provide personalized product recommendations based on purchase history, competitor products installed, and offline communication, as well as to gather market insights. And all this is possible thanks to the incorporation of the Salesforce CRM into Sitecore.