###### #1 CUSTOMER SERVICE SOFTWARE

## Salesforce Service Cloud helps turn your clients into fans and advocates

If you are planning to use or already using Service Cloud, you can be sure you’ve chosen the best product on the market.

##### Service Cloud enables customer service agents to work faster and more productively and provide personalized customer service across every touchpoint made on the web and on mobile, social, and offline channels.

Sophisticated self-service communities created with Service Cloud allow customers to tap into the most accurate information about your product, connect with peers, or contact a support agent when needed.

Service Cloud supports a wide variety of customer service department needs:

- Service agents have a complete view of customers while working on support tickets—including past interactions, purchases, and other relevant information.
- The omnichannel routing feature directs leads and cases to agents based on relevance and accessibility.
- Knowledge management and chatbots enable customer service departments to create articles in the company knowledge base and reduce agents’ workload.
- Businesses can set up service-level agreements for their customers.

###### WHAT WE DO WITH SERVICE CLOUD

## We help you set up, optimize, and integrate Service Cloud to ensure frictionless customer service

#### Service Cloud implementation and customization
We’ll help you get started with Service Cloud if you've never used customer service software before. Or if you're looking to switch from your current software to Service Cloud, we can help with that too.

#### UI enhancement

We’ll develop reusable, complex visual elements and apps to improve the user experience.

We’ll create flexible and responsive reports and dashboards.

We can convert Aura-based components to LWC to improve performance.

#### App configuration

Brimit’s Salesforce team can install an AppExchange app in Service Cloud and configure it for your particular environment and users.

The most essential apps are used for document generation (Conga, DocuSign gen, etc.) and electronic signatures (DocuSign).

#### Addressing complex business scenarios with custom integrations

The most essential systems to integrate with are order and inventory management, financial services, etc.

Brimit has the necessary experience to analyze your current software, create an integration plan, and implement it properly.

#### Business process automation

Service Cloud features advanced automation possibilities through AI-powered workflows, leveraging Agentforce’s AI agents to handle routine inquiries, deliver instant support, and streamline case management.

We’ll help you automate processes such as approvals, validations, and notifications using built-in tools and custom functionality.

#### Add-on implementation

Brimit will extend the functionality of Service Cloud by installing and configuring off-the-shelf add-ons. These handy tools will let you use advanced messaging features (Salesforce Digital Engagement), create chatbots (Einstein bots), manage feedback (Salesforce surveys), create self-service portals (Experience Cloud), and more.

RELATED PRODUCT [What we do with Field Service](https://www.brimit.com/technologies/salesforce-field-service)

![disquss](https://www.brimit.com/-/jssmedia/feature/common/cta/disquss.svg?iar=0&hash=E1EEB25509FC453285BFDF0E2AB9B689)[Schedule a free Salesforce consultation](https://www.brimit.com/technologies/salesforce-service-cloud#modal=ContactUsModal)

###### Customer stories

## Brimit has helped dozens of companies set up, optimize, and integrate Salesforce

[Sales and marketing automation
#### Creating Sales and Marketing Communication Channels for a Provider of Gourmet Healthy Meals
!\[MunchFit-logo 180\](https://www.brimit.com/-/jssmedia/project/brimit/story---munchfit/munchfit-logo-180.png?h=116&iar=0&w=180&hash=4A78E93C70EF7755663577C32E24045F)
!\[Creating a Digital Sales Channel for a Provider of Gourmet Healthy Meals\](https://www.brimit.com/-/jssmedia/project/brimit/story---munchfit/creating-a-digital-sales-channel-for-a-provider-of-gourmet-healthy-meals.jpg?h=467&iar=0&w=700&hash=EED48D2A0CA5991DF0F36C1A29C36D43)](https://www.brimit.com)

[Sales and marketing automation
#### Optimizing Marketing Efforts and Business Processes for a Webinar Provider
!\[clear-law-insitute_logo\](https://www.brimit.com/-/jssmedia/project/brimit/story---clear-law-institute/clear-law-insitute.png?h=60&iar=0&w=532&hash=C33F39FEB176181AF679E97487754720)
!\[Optimizing Marketing Efforts and Business Processes for a Webinar Provider\](https://www.brimit.com/-/jssmedia/project/brimit/story---clear-law-institute/optimizing-marketing-efforts-and-business-processes-for-a-webinar-provider.jpg?h=394&iar=0&w=700&hash=580F236F2C1553DB7AB5CFC61A957472)](https://www.brimit.com)

[Sales and marketing automation
#### Re-implementing Salesforce Customer Portal for a Global Leader in 3D Printing Services
!\[stratasys logo\](https://www.brimit.com/-/jssmedia/project/brimit/story---stratasys/stratasys-logo.png?h=49&iar=0&w=180&hash=EBDC24C78F0AF02102169970F7E2F7A6 "stratasys logo")
!\[\](https://www.brimit.com/-/jssmedia/project/brimit/story---stratasys/case-study---re-implementing-the-customer-portal-for-a-global-leader-in-3d-printing-services.jpg?h=497&iar=0&w=745&hash=DC7AACC7F0BBDCD89072D6B4184FC483)](https://www.brimit.com)

[Sales and marketing automation
#### Integrating a Lead Scoring App with Salesforce and Building an AppExchange Package
!\[\](https://www.brimit.com/-/jssmedia/project/brimit/story---altum/altum-logo.png?h=56&iar=0&w=300&hash=16194AB5B8A710A223832CEB17CD35F5)
!\[Integrating a Lead Scoring App with Salesforce and Building an AppExchange Package\](https://www.brimit.com/-/jssmedia/project/brimit/story---altum/altum-preview-image.jpg?h=394&iar=0&w=700&hash=6205F6611C3E0540CAB9B576E36CB37F)](https://www.brimit.com)

[Sales and marketing automation
#### A Nonprofit Single Parents Organization Migrates to Salesforce
!\[Migration From an Inhouse Community Management Tool to Salesforce Non-Profit Cloud for a Single Parents Community\](https://www.brimit.com/-/jssmedia/project/brimit/story---nonprofit-orgs/single-parents-community---preview.jpg?h=467&iar=0&w=700&hash=5B20073C2307DA66B498736142119FD1)](https://www.brimit.com)

[See more success stories](https://www.brimit.com/work?platforms=Sales+and+marketing+automation)

## About Brimit’s Salesforce Service Cloud consultants

![](https://www.brimit.com/-/jssmedia/project/brimit/home-page-and-global-images/related-to-salesforce/salesforce_partner_badge_hrzntl_white-bckgrnd-215px.png?h=63&iar=0&w=215&hash=7799E09549B014082C5EF689C9652576)

Brimit is a results-driven technology company backed by a team of Salesforce-certified administrators, architects, and developers with an impressive number of successful projects under their belt. Our team has always been at the forefront of the Salesforce platform, building solutions of varying scales and complexity.

Read reviews and view certifications on [AppExchange](https://appexchange.salesforce.com/appxConsultingListingDetail?listingId=a0N3A00000G9uvoUAB).

## Consult an expert

![Kirill Lukyanenko](https://www.brimit.com/-/jssmedia/feature/blogs/authors/kirill-lukyanenko.png?h=316&iar=0&w=300&hash=99FE2ACC1586451FC16A6C7D8BE78097)

Kirill Lukyanenko

Salesforce Practice Lead

[Send an email](mailto:engage@brimit.com)

or feel free to call at [+31 202 41 71 69](tel:+31202417169)

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