Salesforce Field Service

Maximize Your Frontline Productivity with Salesforce Field Service

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Brimit will implement, customize, and integrate Field Service to help you optimize your mobile workforce operations
#1 CUSTOMER SERVICE SOFWARE

Salesforce Field Service helps you deliver customer experience from the contact center to the field faster and smarter

Field Service (formerly known as Field Service Lightning) is an extension of Service Cloud and provides a comprehensive view of field workforce management. The product gives agents, dispatchers, and mobile employees the tools they need to offer effective customer service anytime and anywhere.

Dispatchers and supervisors have a bird’s-eye view of all team members and transport, scheduled appointments, and delivery routes.

Field workers can update work orders, track parts, access a knowledge base, gather customer signatures, and connect with dispatchers from mobile apps that support offline mode.

The scheduling optimizer feature determines the most efficient way to allocate resources to orders by taking into account worker skill level, travel time, location, and other important factors.


WHAT WE DO WITH FIELD SERVICE

We help you set up, optimize, and integrate Field Service to ensure frictionless customer service

Implementation and customization

We’ll help you get started with Field Service if you've never used customer service software before.

App configuration

Brimit’s Salesforce team can install an AppExchange app in Field Service and configure it for your particular environment and users.

UI enhancement

We’ll develop reusable, complex visual elements and apps to improve the user experience.

We’ll create flexible and responsive reports and dashboards.

We can convert Aura-based components to LWC to improve performance.

Addressing complex business scenarios with custom integrations

It’s essential to integrate Field Service with systems that handle order and inventory management, financial services, etc.

Brimit has the necessary experience to analyze your current software, create an integration plan, and implement it properly.

Business process automation

Field Service features advanced automation possibilities through AI-powered workflows. We’ll help you automate processes such as approvals, validations, and notifications using built-in tools and custom functionality.

About Brimit’s Salesforce Field Cloud consultants

Brimit is a results-driven technology company backed by a team of Salesforce-certified administrators, architects, and developers with an impressive number of successful projects under their belt. Our team has always been at the forefront of the Salesforce platform, building solutions of varying scales and complexity.

Consult an expert

slava-pautaran
Slava Pautaran
Solution Architect, Salesforce Certified Consultant

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