###### WHY IT MATTERS

## Your customer and service operations are more manual than they should be

Most organizations run a core ERP or CRM that handles transactions well. What it doesn't handle is everything around those transactions—the partner tools, the service workflows, the operational visibility. Those gaps get filled with spreadsheets and manual coordination. Three patterns that signal it's time to build:

#### Partner and distributor friction

Your channel partners don't have self-service access to the information they need. Every routine request lands in someone's inbox.

#### Service operations running on memory

Repair workflows, technician assignments, and after-sales tracking live in ad hoc tools rather than structured systems with audit trails.

#### Contract and order visibility gaps

Commercial commitments are tracked in spreadsheets. Delivery verification, pricing adjustments, and payment milestones require manual reconciliation.

###### WHAT WE BUILD

## Customer and service operations components

#### Order management

Centralize the complete order-to-shipment workflow. Stock checked before commitments are made, warehouse coordinated, pricing kept current across all channels.

#### Partner portals

Give partners and distributors real-time access to orders, repairs, pricing, and product information—without involving your team for routine requests.

#### Channel and partner management

Manage the complete contract lifecycle with channel partners—from agreement through delivery verification to payment—with full audit trail and automated adjustments.

#### After-sales management

Manage the full repair lifecycle with multi-stage workflow tracking, competency-based technician assignment, and partner visibility. AI generates professional repair reports automatically.

#### Technician portals

A focused repair interface for the workshop—work queue, device history, repair recording, stage routing, and AI-powered documentation search.

###### Our Work

## Where operations meet the customer

[Application innovation
#### Innovating Sales, Service, and Marketing Operations for a Manufacturer of Thermal Optics
!\[Innovating Sales, Service, and Marketing Operations for a Manufacturer of Thermal Optics\](https://www.brimit.com/-/jssmedia/project/brimit/story---yukon/yukon_logo-removebg-preview.png?h=64&iar=0&w=180&hash=7F717C4057A432EC0656C268485935AE)
!\[Innovating Sales, Service, and Marketing Operations for a Manufacturer of Thermal Optics\](https://www.brimit.com/-/jssmedia/project/brimit/story---yukon/yukon-new-preview.png?h=394&iar=0&w=700&hash=7CBBCFA28F8F72B9A44826422ACD5A3A "Source: yukongroup.eu")](https://www.brimit.com)

[Application innovation
#### Enhancing Referral Management for a Global Accounting and Advisory Business Network
!\[Logo HLB-International \](https://www.brimit.com/-/jssmedia/project/brimit/story---hlb/hlb-international/logo-hlb-international.png?h=48&iar=0&w=180&hash=E39BD7F5AB009BDFC6A2D0E03CDEB690)
!\[Enhancing Referral Management for a Global Accounting and Advisory Business Network\](https://www.brimit.com/-/jssmedia/enhancing-referral-management-for-a-global-accounting-and-advisory-business-network.png?h=467&iar=0&w=700&hash=FF887E0B73E12D2045E9EEDE3C1DA710)](https://www.brimit.com)

[Application innovation
#### A Customer Portal for a Consulting Firm
!\[van-havermaet\](https://www.brimit.com/-/jssmedia/project/brimit/story---van-havermaet/van-havermaet-logo.png?h=52&iar=0&w=180&hash=A24F2311B1C63DB0CA4F700A563965B8 "van-havermaet")
!\[Migrating to a New Technology Stack for Improved Performance and Simplified Workflows  Case Study Si\](https://www.brimit.com/-/jssmedia/project/brimit/story---van-havermaet/a-customer-portal-for-a-consulting-firm-case-study-microsoft-365-sharepoint-brimit.jpg?h=467&iar=0&w=700&hash=74B94DE5DF3DF8E913A989BE86BA234B)](https://www.brimit.com)

[Application innovation
#### Full Lifecycle Visibility for Pharmaceutical Channel Contracts
!\[\](https://www.brimit.com/-/jssmedia/project/brimit/story---pharmaceuticals/preview---full-lifecycle-visibility-for-pharmaceutical-channel-contracts.png?h=466&iar=0&w=700&hash=1E79FAEB5A759EDAD0B6C150C278ECAA)](https://www.brimit.com)

[More customer stores by platform](https://www.brimit.com/work)

## Consult an expert

![Andrei Zhurauski Brimit](https://www.brimit.com/-/jssmedia/feature/blogs/authors/andrei-zhurauski-brimit.jpg?h=220&iar=0&w=220&hash=401072652B796F51C8D320BD36A227FF)

Andrei Zhurauski

Solution Architect

[Send an email](mailto:engage@brimit.com)

or feel free to call at [+31 202 41 71 69](tel:+31202417169)

## Your operations have outgrown your current tools?

#### Tell us what you're working with.

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