The customer
The challenge: The wrong interface for the job
Technicians worked from the same system as administrators. Every time someone on the repair floor needed to check their work queue or record a completed task, they were looking at screens full of contracts, invoices, management dashboards, and planning tools that had nothing to do with their job. The interface wasn't built for the workshop—it was built for the back office, and technicians were expected to find their way around it anyway.
The solution: A portal built around how technicians actually work
Brimit built a dedicated technician portal, separate from the administrative after-sales system, showing only what matters on the repair floor.
Each technician sees their personal work queue—devices assigned to their station, flagged by urgency. They choose which device to pick up next, mark it as in progress, and work through the repair interface: customer complaint, prior work history, parts replaced, work performed, any additional defects found. When the repair is done, they route the device to the next stage—painting, sealing, calibration, or quality control—with one action.
Quality control is built into the end of every workflow. A QC technician runs through a structured test checklist before any device can move to packaging. Every test must pass. Nothing ships until it does.
Everything stays in sync with the after-sales management platform in real time. Assignments flow in, updates flow out—but the technician sees none of the administrative overhead.
The result: From zero visibility to full contract oversight
- Technicians work from a queue that shows only their assigned devices—no irrelevant information
- Priority flags make urgent devices immediately visible
- Structured QC checklist ensures every device passes testing before return shipment
- Two-way sync with the after-sales platform keeps both systems current without manual updates
- Repair errors reduced through guided workflow with clear next steps at each stage