![](https://www.brimit.com/-/jssmedia/project/brimit/story---stratasys/headerreimplementing-the-customer-portal-for-a-global-leader-in-3d-printing-services-stratasysf1201f.jpg?cx=0&cy=0&fx=0&fy=0&cw=1920&ch=1076&hash=013F0E2261336F6B76490EBFD7CB2FD3)

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- [Our Work](https://www.brimit.com/work)

# Re-implementing Salesforce Customer Portal for a Global Leader in 3D Printing Services

###### Platform

Sales and marketing automation

###### Country

USA

#### The customer

[Stratasys](https://www.stratasys.com/) (NASDAQ: SSYS) is a world-class provider of 3D printing systems, materials, software, and licenses. The company serves companies in various industries, including healthcare, retail, aerospace, dental, and automotive.

Stratasys was using Salesforce’s Customer Portal, a website on Experience Cloud that gives customers access to the company’s products and provides online support. The portal included an e-commerce functionality that was based on the Salesforce B2B Commerce Cloud module. Stratasys was seeking support in finalizing the portal’s implementation so that the website would provide a better user experience.

![](https://www.brimit.com/-/jssmedia/project/brimit/story---stratasys/stratasys-j55-in-the-studio-crop.jpg?h=533&iar=0&w=800&hash=DA5BDE82B973C015E9071A7ABD4CD1D8)

#### Making the Portal Simple and Efficient from a UX Standpoint

Brimit allocated a team of two engineers and a QA skilled in Experience Cloud to improve the portal’s general performance and re-implement several components. In collaboration with the team at Stratasys, our specialists made the following changes:

- Modified the checkout page to allow customers to fill in forms faster, depending on the category of the goods selected
- Set up a new guest store model based on B2B commerce documentation to provide relevant information for different guest users
- Activated a dynamic analytics component to display statistics on the usage of printers and materials for a selected time period
- Deployed site translation and mapping to display content in eight languages
- Developed custom components that recognize a user’s region and display location-specific content based on the information received

The Customer Portal now works faster, displays more specific content for customers from different regions, and requires less administrative support.

[Previous Case](https://www.brimit.com/work/building-a-sales-web-portal-for-a-leading-manufacturer-of-3d-printers)

[Next Case](https://www.brimit.com/work/digitizing-a-sales-process-for-a-clinical-equipment-provider)

###### Technology Highlights

Salesforce Experience Cloud

Salesforce B2B Commerce, Apex, Flow

Lightning Web Components

Metadata API, REST API

![Salesforce logo white 1](https://www.brimit.com/-/jssmedia/project/brimit/home-page-and-global-images/related-to-salesforce/salesforce-logo-white-1.png?h=126&iar=0&w=180&hash=ED059A88072F7070D48027AC9623E0A3)
See what types of next-gen portals we create with Experience Cloud[See what types of next-gen portals we create with Experience Cloud](https://www.brimit.com/technologies/salesforce-experience-cloud)

Sales and marketing automation

#### Integrating a Lead Scoring App with Salesforce and Building an AppExchange Package

Read the story

![](https://www.brimit.com/-/jssmedia/project/brimit/story---altum/altum-logo.png?h=56&iar=0&w=300&hash=16194AB5B8A710A223832CEB17CD35F5)
[Integrating a Lead Scoring App with Salesforce and Building an AppExchange Package](https://www.brimit.com/work/integrating-a-lead-scoring-app-with-salesforce-and-building-an-appexchange-package)

Sales and marketing automation

#### Integrating Salesforce with a Retail Platform Increases Store Sales

Read the story
[Integrating Salesforce with a Retail Platform Increases Store Sales](https://www.brimit.com/work/integrating-salesforce-with-a-retail-platform-increases-store-sales)