#### What Is Salesforce Service Cloud?

[Service Cloud](https://www.salesforce.com/products/service-cloud/overview) is a customer relationship management platform that was built on the Salesforce Customer Success Platform. This platform was designed to provide customers with service and support. The all-around view enables business owners to provide faster, smarter, and more personalized service. Service Cloud enables them to automate service processes, provide efficient workflows, and accumulate key answers, topics, and expert opinions to help customer service representatives do their job better. Salesforce Service Cloud makes it easy for businesses to connect with their customers across multiple channels on various devices. As an option, Service Cloud can be equipped with Salesforce Field Service, which enhances the productivity of companies’ field service operations.

##### Features and Benefits of Salesforce Service Cloud

**1. Case management**Service Cloud allows customer service agents to juggle cases simultaneously across multiple channels. In addition, agents can manage cases on both desktop and mobile applications.

**2. Knowledge management**This feature enables agents to create articles in the company's knowledge base.

**3. Omnichannel routing**The omnichannel routing feature directs leads and cases to employees based on relevance and accessibility.

**4. Automation with macros**Automation with macros helps automate repetitive customer service tasks.

##### How are Sales Cloud and Service Cloud different?

Service Cloud allows users to focus more on service and customer support cases. It helps companies that provide services and sell products, while Sales Cloud is focused on sales, opportunities, and leads.
 
#### Services related to Salesforce Service Cloud
[!\[Salesforce logo white 1\](https://www.brimit.com/-/jssmedia/project/brimit/home-page-and-global-images/related-to-salesforce/salesforce-logo-white-1.png?h=126&iar=0&w=180&hash=ED059A88072F7070D48027AC9623E0A3)
How we can help you deliver exceptional customer service with Service Cloud](https://www.brimit.com/technologies/salesforce-service-cloud)

[Back](https://www.brimit.com/glossary)
ACDEFHIMOPSTV

- A

[Algolia AI Search](https://www.brimit.com/glossary/algolia-ai-search)
- C

[Cloud AI](https://www.brimit.com/glossary/cloud-ai)[Communication Site](https://www.brimit.com/glossary/communication-site)[Content Management System](https://www.brimit.com/glossary/content-management-system)[Content Personalization](https://www.brimit.com/glossary/content-personalization)
- D

[Digital Asset Management](https://www.brimit.com/glossary/digital-asset-management)[Digital Experience Platform](https://www.brimit.com/glossary/digital-experience-platform)[Digital Platform](https://www.brimit.com/glossary/digital-platform)[Digital Strategy](https://www.brimit.com/glossary/digital-strategy)[Digital Workplace](https://www.brimit.com/glossary/digital-workplace)
- E

[Extranet](https://www.brimit.com/glossary/extranet)
- F

[Force.com](https://www.brimit.com/glossary/force-com)
- H

[Headless CMS](https://www.brimit.com/glossary/headless-cms)
- I

[Internet of Things (IoT)](https://www.brimit.com/glossary/internet-of-things)[Intranet](https://www.brimit.com/glossary/intranet)
- M

[Marketing Automation](https://www.brimit.com/glossary/marketing-automation)[Marketing Cloud Account Engagement](https://www.brimit.com/glossary/marketing-cloud-account-engagement)[Microsoft 365 for Business](https://www.brimit.com/glossary/microsoft-365-for-business)[Microsoft Azure](https://www.brimit.com/glossary/microsoft-azure)[Microsoft Copilot](https://www.brimit.com/glossary/microsoft-copilot)[Microsoft Document Management](https://www.brimit.com/glossary/microsoft-document-management)[Microsoft Dynamics 365](https://www.brimit.com/glossary/microsoft-dynamics-365)[Microsoft Power Apps](https://www.brimit.com/glossary/microsoft-power-apps)[Microsoft Power Automate](https://www.brimit.com/glossary/microsoft-power-automate)[Microsoft Power BI](https://www.brimit.com/glossary/microsoft-power-bi)[Microsoft Power Platform](https://www.brimit.com/glossary/microsoft-power-platform)[Microsoft Teams for Business](https://www.brimit.com/glossary/microsoft-teams-for-business)[MuleSoft](https://www.brimit.com/glossary/mulesoft)
- O

[Office 365](https://www.brimit.com/glossary/office-365)[Omnichannel Customer Experience](https://www.brimit.com/glossary/omnichannel-customer-experience)[Omnichannel Marketing](https://www.brimit.com/glossary/omnichannel-marketing)
- P

[Pardot](https://www.brimit.com/glossary/pardot)
- S

[Salesforce](https://www.brimit.com/glossary/salesforce)[Salesforce AppExchange](https://www.brimit.com/glossary/salesforce-appexchange)[Salesforce Commerce Cloud](https://www.brimit.com/glossary/salesforce-commerce-cloud)[Salesforce CPQ](https://www.brimit.com/glossary/salesforce-cpq)[Salesforce Data Cloud](https://www.brimit.com/glossary/salesforce-data-cloud)[Salesforce Digital Engagement](https://www.brimit.com/glossary/salesforce-digital-engagement)[Salesforce Einstein](https://www.brimit.com/glossary/salesforce-einstein)[Salesforce Experience Cloud](https://www.brimit.com/glossary/salesforce-experience-cloud)[Salesforce Field Service](https://www.brimit.com/glossary/salesforce-field-service)[Salesforce Health Cloud](https://www.brimit.com/glossary/salesforce-health-cloud)[Salesforce Lightning](https://www.brimit.com/glossary/salesforce-lightning)[Salesforce Marketing Cloud](https://www.brimit.com/glossary/salesforce-marketing-cloud)[Salesforce Nonprofit Cloud](https://www.brimit.com/glossary/salesforce-nonprofit-cloud)[Salesforce OmniStudio](https://www.brimit.com/glossary/salesforce-omnistudio)[Salesforce Sales Cloud](https://www.brimit.com/glossary/salesforce-sales-cloud)[Salesforce Sales Dialer](https://www.brimit.com/glossary/salesforce-sales-dialer)[Salesforce Service Cloud](https://www.brimit.com/glossary/salesforce-service-cloud)[Salesforce Service Cloud Voice](https://www.brimit.com/glossary/salesforce-service-cloud-voice)[Sharepoint Document Management](https://www.brimit.com/glossary/sharepoint-document-management)[Sitecore CMS](https://www.brimit.com/glossary/sitecore-cms)[Sitecore Content Hub](https://www.brimit.com/glossary/sitecore-content-hub)[Sitecore Cortex](https://www.brimit.com/glossary/sitecore-cortex)[Sitecore Customer Data Platform](https://www.brimit.com/glossary/sitecore-customer-data-platform)[Sitecore Discover](https://www.brimit.com/glossary/sitecore-discover)[Sitecore Experience Analytics](https://www.brimit.com/glossary/sitecore-experience-analytics)[Sitecore Experience Commerce](https://www.brimit.com/glossary/sitecore-experience-commerce)[Sitecore Experience Editor](https://www.brimit.com/glossary/sitecore-experience-editor)[Sitecore Experience Manager](https://www.brimit.com/glossary/sitecore-experience-manager)[Sitecore Experience Platform](https://www.brimit.com/glossary/sitecore-experience-platform)[Sitecore Horizon](https://www.brimit.com/glossary/sitecore-horizon)[Sitecore Managed Cloud](https://www.brimit.com/glossary/sitecore-managed-cloud)[Sitecore Marketing Automation](https://www.brimit.com/glossary/sitecore-marketing-automation)[Sitecore OrderCloud](https://www.brimit.com/glossary/sitecore-ordercloud)[Sitecore Personalization](https://www.brimit.com/glossary/sitecore-personalization)[Sitecore Personalize](https://www.brimit.com/glossary/sitecore-personalize)[Sitecore Send](https://www.brimit.com/glossary/sitecore-send)[Sitecore XM Cloud](https://www.brimit.com/glossary/sitecore-xm-cloud)[Solr](https://www.brimit.com/glossary/solr)
- T

[Tableau](https://www.brimit.com/glossary/tableau)[Tableau CRM](https://www.brimit.com/glossary/tableau-crm)
- V

[Vercel](https://www.brimit.com/glossary/vercel)

![](https://bat.bing.net/action/0?ti=187017043&tm=gtm002&Ver=2&mid=abca36ce-712f-4272-85c4-403105310026&bo=2&gtm_tag_source=1&pi=0&lg=en-US&sw=800&sh=600&sc=24&nwd=1&tl=What%20Is%20Salesforce%20Service%20Cloud%3F%20%7C%20Brimit%20Glossary&kw=Salesforce%20Service%20Cloud&p=https%3A%2F%2Fwww.brimit.com%2Fglossary%2Fsalesforce-service-cloud&r=&lt=257&evt=pageLoad&sv=2&asc=D&cdb=AQAY&rn=67915)